Q. Are all of the dresses on your site authentic designs?
We are an authorized retailer for all of the designers that we carry and all of our dresses are original pieces.
Q. How do I know what size to order?
To determine your size for a particular dress we recommend that you have your bust, waist and hips measurements taken and compare them to the measurements found on the size chart for that dress. Make sure to keep the measuring tape comfortably loose, like you’d want your dress to fit.
Bust Measurement -Standing up straight, with your arms at your side, measure the fullest part of your chest and around your back.
Waist Measurement -Measure the narrowest part of your torso or where your waist creases when you bend to the side.
Hips-Standing up straight, measure around the fullest part of your hips.
Q. According to the size chart I am a different size than I am used to wearing. Why is that?
Dresses are sized differently than regular clothing so the best size for you might not be the one you’re used to wearing. We recommend that you choose your size based on your measurements and the dress’ size chart.
Q. Can I order a dress to my measurements or design specifications?
The dresses on our site are only available in the style, colors and measurements shown on the site. Our designers are unable to accommodate special requests for design. You may be able to have a dress altered to your liking by a professional tailor or seamstress.
Q. What is your return process?
Please view our return policy page for our full return policy.
Q. Are all of the dresses on the site available now?
Many of the styles on our website are available to reach you within 3-10 business days with our standard shipping, however everything is subject to stock availability and some sizes and colors may not be available for immediate shipment. contact us to find out the estimated ship date for the dress you are interested in. Please include the style number, size and color of the dress and the date you plan to wear the dress (your “wear date”).
Q. What does special order mean?
Special order dresses are designs that are not in stock but can be ordered from the designer. When your order is processed we will provide an approximate ship date and once this is confirmed by you, your credit card or PayPal account will be charged. Once the order is confirmed we are unable to cancel these items, as Special Orders are cut specifically for you!
Q. What does pre-order mean?
Pre-Order means that an item is currently out of stock but is in production and will be available at a later date. When your order is processed we will provide an approximate ship date and once this is confirmed by you, your credit card or PayPal account will be charged. Please note that availability dates are subject to change. Pre-Orders cancelled after confirmation have a 50% cancellation fee that will be applied.
Q. Can I put my dress on Layaway?
We do accept layaway orders online or by calling our sales department. For the layaway plan, we require 40% deposit for the order. The full amount has to be paid within 90 days. Once the full payment is received the dress, will be shipped! If you have any questions regarding the layaway plan please contact us!
Q. How much does international shipping cost?
You can calculate the cost of shipping a particular dress to your country by clicking on the shipping quote link below the price of the dress
Q. What methods of payment do you accept?
Our preferred method of payment is PayPal. We also accept Visa, Mastercard, American Express, Discover, , and bank transfers.
Q. When do you charge my credit card/PayPal account?
Your credit card/PayPal account will be authorized for the full purchase amount when your order is submitted. Your bank may hold these funds while the charge is pending. Your credit card/PayPal account will be charged when your order is shipped or 26 days after your order is placed, whichever comes first. Orders placed for pre-order and special order dresses will be charged upon confirmation of the shipping date.
Q. How do I place my order online with a credit card?
Select the size and color of the dress you would like to purchase and click, “Add to Cart.” You will be taken to your shopping cart.
From here you can continue to shop or proceed to checkout. On the first page of checkout you will enter your shipping and contact information. You will then be directed to enter your credit card information.
After entering your payment information you will be prompted to review the details of
your order, and if this is domestic shipment, you will choose the method of shipment. We
also ask that you indicate your wear date when placing your order so we can make sure
you receive your dress on time. Before your order can be submitted you must agree to our
return policy. Check the box to indicate that you agree and then click, “Submit My Order.”
Q. How do I pay for my order with bank transfer?
Add the items you would like to purchase to your cart and proceed to checkout. After you enter shipping and contact information, instead of entering your credit card information, you will scroll to the bottom of the payment page and click on “Submit Payment via Bank Transfer.” Then just complete the form and we will contact you with the information you need to submit a payment within one business day.
Q. How do I pay with PayPal?
Select the size and color of the dress you would like to purchase and click, “Add to Cart.” You will be taken to your shopping cart. From here you can continue to shop or proceed to checkout by clicking, “Checkout with PayPal.” You will then log into your PayPal account to complete your purchase.
Q. How do I know if my order was accepted?
If your order was successfully placed you will be directed to the order confirmation page and given your order confirmation number. If you were not given an order confirmation number, but think that your order was submitted, you can contact usto find out if you have an open order and get your order number.
Q. Why was there an error checking out?
Check out errors can occur when the credit card details are entered incorrectly or if the billing address does not match the information provided by your issuing bank. Please refer to the error message shown. contact us if you have corrected the problem and are still not able to successfully enter your order.
Q. I am not satisfied with my purchase. How do I request a return?
All requests for returns must be submitted via within 7 days of delivery. Use this form in order to place a return request.
Q. Do you have a catalogue?
We do not have a catalogue but you can see all of the styles we carry on our website.
Q. How can I contact customer service?
You can send us an e-mail by clicking on the Contact Us tab at the top of the website or by clicking on Ask a Question on the page of the dress you’re interested in. You can reach us by phone at +968 99442333